As a Lecturer and researcher within the School of Business at the University of Western Sydney since 2001 Tim has a passion for all things experience economy. Having taught in the area of the Experience Economy, Tim uses the concepts of Experience to design curriculum and teaching which culminated in 2014 with the implementation of the first web enabled iPad examination in Australia.
With over 20 years working in the Hospitality industry Tim has a first hand understanding of the importance of providing customer experience through a variety of roles including the supervision of cocktail bars, event centres, gaming floors, public bars and having worked as a Duty Manager for a medium sized Registered Club. This industry experience has Tim uniquely positioned to understand and appreciate the theoretical and practical aspects of the experience economy, particularly related to Hospitality.
Tim has also an interest in short term student mobility programs which see students travel overseas for short, intensive periods to see their industry in an international context and experience new cultures. Since 2010 Tim has been involved in a successful mobility program which has seen more than 50 Hospitality and Sport students participate in a two week mobility program to Vietnam. These tours are organised, designed, coordinated and lead by Tim. In order to facilitate these study tours Tim has also successfully received in excess of $100,000 of funding from the Federal Government through Asia Bound and other funding sources to provide student subsidies to facilitate their participation in mobility programs.
In December 2014 Tim awarded an Office of Learning and Teaching (OLT) grant of $246,000 for the ‘Enhancing Programs to Integrate Tertiary Outbound Mobility Experiences’ (EPITOME) which will be co-leader with Associate Professor Tonia Gray. The 18 month project explores the area of short term outbound student mobility experiences with three main areas of interest;
- Exploring the long term impact of outbound mobility experiences on participating students;
- Gaining a greater understanding of reasons for non-participation in outbound mobility experiences; and
- Developing a set of resources to assist the establishment of future outbound mobility experiences.
Abstracts this author is presenting: